---
title: "Invoices and payment"
description: "Finding invoices, changing your card, and getting your company details on them."
slug: "en/settings/plan-and-billing/invoices-and-payment"
url: "https://docs.custom.one/en/settings/plan-and-billing/invoices-and-payment/"
capability: "billing"
published_at: "2026-10-28T06:57:32.085Z"
---
**Workspace settings → Billing** has two rows near the bottom: **Invoices** and
**Billing info**. Between them they cover everything about what you were charged
and how.

## Finding your invoices

**Invoices → View** lists everything we've charged you: the date, the invoice
number, the amount and whether it's paid. **Download PDF** on any row gets you
that one; **Download all** gets a month in one go.

Invoices are grouped by month, and the current month shows as **in progress** —
it's still accumulating. An invoice marked **Open** hasn't been paid yet, and
**Pay now** settles it.

You'll usually see more than one invoice a month, and that's normal rather than a
mistake:

- your plan, on the day it renews
- each lead pack, whether you bought it or auto-refill did, on the day it's paid
  — see [lead packs](/en/settings/plan-and-billing/lead-packs/)
- separate charges for SMS, and for extra videos if your subscription still has
  overage, when they're billed as you go — see
  [going over your plan](/en/settings/plan-and-billing/going-over-your-plan/)
- a one-off proration the day you upgrade

When an invoice is paid we email you a receipt with the PDF attached. The
automatic out-of-plan charges are the exception — they appear here, but don't
send a separate email.

## Changing your card

**Billing info → Manage** shows the card on file with its expiry, and **Change**
replaces it. There's no way to remove a card without putting another in its
place — replacing is the only operation.

Worth doing before it matters: an expired card is the usual reason a renewal
fails.

## If a payment fails

The banner at the top of the app says so, and **Update payment** takes you
straight to it:

> Your payment didn't go through. Update your payment method to avoid
> interruption.

Nothing stops that day. There's a short grace period during which everything
keeps running — videos, follow-up emails, the lot. Fix the card inside it and
nobody notices. Let it run out and the account drops back to free: publishing and
new videos stop, and your customs stop taking new people. A valid lead pack is
the exception: your customs stay online and its leads pay for new videos until
it expires.

Publishing is the one thing that stops immediately rather than at the end of
grace.

## Getting your company details on an invoice

There's no field in the app for a company name, address or VAT number — invoices
carry what Stripe holds for you as a customer.

If yours need changing, or need to be reissued with a VAT number on them, ask us
through **Workspace settings → Support**. Send the invoice number and the exact details you
need on it and we'll sort it out.

:::note[Who can see this]
Invoices and payment details are limited by role, and usually kept to whoever
owns the account. If the **Billing** tab is greyed out in your settings, that's
why.
:::