The delivery SMS

The delivery SMS carries the same thing as the video delivery email — their result and a link to it — as a text message. It’s off until you turn it on, and it goes out on the same schedule as the email. You’ll find it on the SMS tab of Delivery.

Two things have to be true

1. You collect phone numbers. Turn the phone field on in the contact step. Without a number there’s nowhere to send. On an Outreach custom there’s no contact step: your leads need a phone number in their details instead.
2. SMS is switched on for your workspace, with the SMS Notifications switch under Workspace settings → Billing — only the workspace owner can open Billing (team and roles). Text messages are charged per message, so they’re off until you opt in.

If one of these is missing, the SMS tab says which — with a link straight to it — and the SMS can’t be switched on until it’s sorted.

Writing the message

Keep it short. The counter under the field counts toward 160 characters, which is what fits in a single text — past that it’s sent as more than one. It counts the text as you write it; the link and names are longer once filled in, so leave room under 160.

Keep the Results link variable in — it’s already in the message you start with. It’s the only reason most people open the text, and unlike the email there’s no button to fall back on.

The name it comes from

From name is up to 11 characters, letters, numbers and spaces only. It’s what appears where a phone number normally would. Leave it empty and the text comes from your brand’s Default sender, or failing that, CustomOne.

Some countries don’t allow a name in that position at all. There, the message arrives from a number instead — that’s the local carrier rules, not a setting you can change, and nothing you need to fix.

Where it can’t go

Text messages can’t be sent to numbers in most African countries. People with those numbers are simply skipped — their row in Leads shows Result SMS skipped, and nothing is charged.

Everything else about them is unaffected: they still get the emails, and their result still exists.

What it costs

Per message, on top of your plan, at the rate shown next to SMS Notifications in Workspace settings → Billing. See going over your plan for how that’s charged.

You can send up to five test messages a day while you’re setting it up.