Your team

Workspace settings → Team is where you invite people into your workspace and control what they can reach. The page itself is headed Members.

Everyone you invite joins the workspace, not a single custom — there’s no way to give someone access to one custom and not another.

Inviting someone

Click Invite Member, enter their email address, pick a role and click Send Invitation. They get a link by email. They don’t need a Custom One account yet: someone new signs up from the link, with their address already filled in.

Until they accept they sit in the pending list, and nothing is shared with them yet. You can Resend the invitation from there, or cancel it. An invitation nobody accepts expires after 30 days.

Only the owner and admins can invite. Inviting teammates comes with every paid plan: on the free plan the button prompts you to upgrade, and that’s your plan rather than your role.

The four roles

Role	What they can do
Owner	Everything, including the plan and billing. The owner is whoever pays for the workspace
Admin	Runs the workspace: customs, brands, team, domains. Can’t see or change billing
Member	Creates and manages content: builds customs, records, publishes, edits brands, sees contacts and stats
Guest	View only

The one people get wrong is Member. A Member isn’t a reviewer — they can build a custom and take it live. What they can’t do is delete customs or brands, or run the workspace itself: no inviting, no domains, no billing.

An Admin is the owner without the money. They can invite and remove people and manage domains, but the Billing tab stays greyed out for them, as it does for everyone except the owner.

Guests can look at customs, brands, media and stats, and change none of it.

The owner is whoever pays

Every workspace has exactly one owner: the person whose plan pays for it. It’s not a role you hand out. Nobody can be invited as owner or switched to owner, and the owner can’t be given another role or removed.

The owner changes only when someone else takes over the billing. On the plans that include it, the owner sends a transfer from Workspace settings → Workspaces → Transfers. When the other person accepts, they become the owner, and the previous owner stays on as an admin. See Handing a workspace’s billing over.

Changing someone’s role

Use the Edit button on their row and pick a different role. Only the owner can make someone an admin. Admins can change the role of members, guests and other admins.

Removing someone

Use the remove button on their row and confirm. Removing a member ends their access immediately, and there’s no undo: invite them again if you need them back. The owner can’t be removed.

Customs they built stay in the workspace. Nothing belongs to a person.