Publishing a custom

Until you publish, a custom is a draft: private, and safe to change. The first publish makes it reachable; every publish after that replaces what the public sees with what you’ve built since.

What has to be ready

Publishing runs a set of checks and refuses if any fail. They cover the things that would break for a visitor — a quiz with no starting question, a missing contact step or end screen, no video background, a scene with no recording, a clip filmed the wrong way round, something broken on your Landing page. An Outreach custom has no quiz, so it is never asked for one.

When something is missing, Publish opens a list headed Almost there!. Each row says what’s wrong and has a Fix → button that takes you to the tab that fixes it.

Before your first publish, the count on the Publish button — 2 left, say; the Quiz tab doesn’t show it — and the banner on Overview show what’s still missing: your video background, your clips and, on a Quiz custom, your quiz. They’re a guide: the checks that run when you publish are the ones that decide.

You also need an active plan or a free trial that hasn’t ended. If your trial has ended, Publish takes you to the upgrade page instead.

Warnings you can publish past

Some things are flagged without blocking you. The most common is a question that something still points to after you deleted or changed it — a module on a page, a scene’s conditions, a score, or a landing-page audience — or a condition that none of your current answers can match.

They appear under Heads up before you publish, with Publish anyway. Overriding is a real choice, not a formality: whatever pointed at that answer will have nothing to show. It’s worth clicking through the list before deciding. Publish anyway is only offered once nothing else is blocking.

What changes when you publish

Your link starts working, or starts serving your newest work. Until then it serves whatever you published last — so a custom can be live and collecting answers from a version you’ve since moved well past.

The header tells you which, on every tab: next to the custom’s name it says Draft until the first publish, then Live · v3 (the number of the live version). If your customs have been taken offline for a billing reason, it says Suspended instead — see Plan and billing. When you have edits that aren’t out yet, an amber v4 edits appears beside it and Publish becomes Publish changes.

On a Quiz custom, the Quiz tab’s link has a dot too: green means live and current, amber means live but your edits aren’t out yet.