Your plan and your usage
Your plan buys you a number of videos per month. One video is one person who finished one of your customs and received their personalised result. Someone who opens your quiz and leaves partway through doesn’t count. On the Billing page and in lead packs, the same unit is called a lead.
Workspace settings → Billing shows your own numbers — your limit, your price and your renewal date. That’s the page to trust, not a price table: if you’ve been with us a while you may be on prices we no longer sell, and the page reflects what you actually pay.
Reading your usage
Section titled “Reading your usage”Leads left shows what you can still use: what’s left of your plan for this billing period, plus what’s left in your lead packs. The split is written under it, with how many you’ve used this billing cycle.
Your plan’s part resets when your plan renews, not on the first of the month — so if you subscribed on the 14th, that’s your reset day. Pack leads don’t reset: each pack lasts 90 days, and the card says when the next ones expire. See lead packs.
If we’ve ever added leads to your account by hand, they count in your plan’s part. They’re for the current period only and don’t carry over.
Your usage also sits in the sidebar as you work — your plan’s videos, plus your pack leads if you have any — so you don’t have to open settings to see where you are.
What Current plan tells you
Section titled “What Current plan tells you”Four things: your plan, whether you’re billed monthly or yearly, what you’ll be charged next and when, and your monthly video limit.
The next-billing figure is your plan only. Lead packs are paid when you buy them, and SMS — plus extra videos, if your subscription still has overage — are billed separately: see going over your plan.
The free plan
Section titled “The free plan”New accounts start free: a set number of videos, a trial window, and the full builder. No card.
- There’s no going over the free plan’s videos. When you reach the limit, or the window closes, new videos stop unless you have a lead pack. Nothing is charged and nothing is lost — the people who arrived are still in Leads, waiting.
- You can still buy lead packs, during the trial or after it. A valid pack pays for new videos and keeps your customs online — see lead packs.
Everything else keeps working while you decide: building, collecting people, recording clips.