Plan & Billing

Source

Workspace settings → Billing is where your plan, your usage and your invoices live. It’s account-level: everything here covers every custom and every workspace you own, not one campaign.

The tab is always in your settings, but it only opens for the owner — the person whose card pays for the workspace. For everyone else, including admins, it’s there but greyed out. If you need something changed here, ask the owner.

Everything is priced around one unit: one person who finishes one of your customs and gets their personalised result. Your plan counts it as a video; lead packs and Leads left count it as a lead — it’s the same thing. Someone who drops out halfway costs you nothing.

Your plan and your usage — what your plan includes, where to read what you’ve used, and how the free plan works.
Lead packs — buying leads on top of your plan, how long they last, refunds, and packs without a subscription.
Auto-refill — having a pack bought for you when your leads run low, and the monthly limit you set.
Going over your plan — what happens when your plan’s leads run out, the Allow overage switch some subscriptions still have, and what SMS cost.
Why a lead got no video — Billing hold, Video skipped, and how to get those leads their videos.
Changing or cancelling your plan — upgrading, downgrading, cancelling, and coming back.
Invoices and payment — finding invoices, changing your card, and getting your company details on them.