Quiet hours

Quiet hours stop a result landing on somebody’s phone at three in the morning. You set a window and a timezone; anything due inside the window waits until the window ends.

It’s off on a custom you start from scratch — one made from a template or duplicated keeps that one’s setting. Turn it on and the window is already set to 22:00–08:00, Paris (CET/CEST).

Setting the window

Quiet hours is a switch under Scheduling, below Send after — click the wait on the timeline to open it. Turn it on and it asks for From and To times and a Timezone from the list.

The window can run overnight — 22:00 to 08:00 is the default and behaves the way you’d expect, holding everything from ten at night until eight the next morning.

One timezone, not each person’s own

The window is measured in the timezone you pick, for everybody. It isn’t adapted to where each person happens to be.

So choose the timezone most of your audience lives in. If they’re spread across the world, quiet hours protects some of them and shifts the rest — in that case a wider window, or none at all, is often the more honest setting.

Which messages it holds

The video delivery and the delivery SMS.

The instant reply is never held. It’s the note saying their answers arrived, sent the moment they’re in, and holding it until morning would leave someone wondering all night whether anything went through.

It applies after the wait

The wait is worked out first, then quiet hours is applied to the result.

Someone who finishes at 21:30 with a two-hour wait would be due at 23:30 — inside the window — so they’re held and receive it at 08:00. Someone who finishes at 09:00 with the same wait is due at 11:00 and is unaffected.

That ordering means lengthening a wait can push messages into the quiet window that weren’t there before, and they’ll arrive the following morning instead.