When each one goes out

Each message has its own trigger, and only one of them has a wait you control. The timeline on the Delivery tab draws both.

The instant reply

Sent as soon as their answers land. No wait, nothing to set — the timeline shows it as Quiz completed → Instant.

It goes out before their video has been made. That’s the whole point of it, and it’s why it can’t carry the result link.

The video delivery

Two things have to happen: their video has to be ready, and your wait has to have passed. The timeline shows Video ready → 2h → Video delivery.

Click the wait on the timeline to open Scheduling. Send after offers immediately, 30 minutes, 1 hour, 2 hours, 4 hours or 24 hours. New customs start at 2 hours.

A wait is worth having. A result that arrives a couple of hours later tends to get opened properly; one that lands while someone is still closing the tab often doesn’t.

The wait is counted from when they finished

This is the part that catches people out. The wait runs from the moment the person finished answering — not from the moment their video became ready.

Usually those are minutes apart and it makes no difference. But when a video takes longer to make than the wait you set — a busy spell, a long custom, a queue — the wait has already elapsed by the time the video exists, and the email goes out as soon as it can.

So treat the wait as a minimum delay after someone finishes, rather than a pause after the video. If you need a guaranteed gap, set it longer than a video normally takes you.

The SMS keeps the same schedule

The delivery SMS is not scheduled separately. It shares the video delivery’s wait, so changing one moves the other — the SMS tab shows the same wait, and editing it there changes the email’s too. They’re two channels of the same message, and they arrive together.

If you need overnight messages held until morning, that’s quiet hours.