Domains

The Domains tab connects a brand to addresses you own. There are two, they’re independent, and you can use either without the other.

Publishing on your own address

By default your customs are served from a Custom One address. Set a custom domain on the brand and they’re published on yours instead.

It has to be a subdomain — quiz.yourdomain.com, not yourdomain.com — because you almost certainly want your root domain to keep serving your website.

Save the brand first: the DNS record is generated on save. You’ll then get one record to add at your DNS provider, with Copy all records to take it in one go. Once it’s in place, Re-check records confirms it, and the tab shows Verified.

Sending email from your own domain

Follow-up emails go out from a Custom One address unless you give the brand an email sending domain. With one set, the emails your customs send come from you.

Sending domains are added and verified once for the whole workspace, in Workspace settings → Email Domains, and then picked here. If the list is empty, use Add or verify a domain to set the first one up.

This one needs four DNS records rather than one, and verification is confirmed by our email provider rather than by us — so it can take a little longer to go green after you’ve added them.

While you’re waiting

Both domains show their records as a table with a Status column: Waiting… until the record is visible, Found once it is. The tab itself carries a dot while anything is still pending, and shows when it was last checked.

DNS changes are not instant — minutes is normal, and some providers take longer. If a record still hasn’t been found after a few hours, it’s usually worth checking it was added to the right domain and that nothing was auto-appended to the host value.